top of page

SHIPPING & RETURNS

SHIPPING POLICY

At Tribal Encounters, we’re committed to providing a seamless and enjoyable shopping experience. Please review our shipping policy to ensure clarity about how your order will be processed and delivered.

​

Processing Time

  • Orders are typically processed within 1-3 business days (Monday-Friday) after payment is confirmed.

  • Custom or handmade items may require additional time, which will be noted in the product description.

​

Shipping Rates & Delivery Times

  • Standard Shipping: Delivery within 5-7 business days. Rates calculated at checkout.

  • Express Shipping: Delivery within 2-3 business days for an additional fee.

  • Free Shipping: Orders over $150 qualify for free standard shipping within US and Canada.

Note: Delivery times may vary based on your location and carrier availability.

​

International Shipping

  • We ship worldwide! International shipping rates and delivery times will be calculated at checkout.

  • Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

​

Order Tracking

  • Once your order ships, you will receive an email with a tracking number to monitor your shipment.

​

Lost, Delayed, or Damaged Shipments

  • If your shipment is delayed, lost, or arrives damaged, please contact our Tribe at info@tribalencounters.com with your order details.

  • Damaged items must be reported within 7 days of delivery for resolution.

​

Returns & Exchanges

  • Refer to our Return Policy for details on how to handle returns or exchanges.

​

​

​

​

RETURN & EXCHANGE POLICY

we strive to ensure you’re completely satisfied with your purchase. If something isn’t quite right, we’re here to help. Please review our return and exchange policy below.

​

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Products must be in their original condition, unused, and with all tags and packaging intact.

  • Custom or personalized items, as well as clearance or sale items, are non-returnable, unless damaged or defective.

​

Return Process

  1. Initiate Your Return: Contact our Tribe members at info@tribalencounters.com with your order number and reason for return.

  2. Receive Return Authorization: Our team will provide a Return Authorization Number (RAN) and detailed return instructions.

  3. Ship the Item: Package the item securely and include your RAN. You are responsible for return shipping costs unless the item is damaged or defective.

  4. Inspection & Refund: Once we receive and inspect the item, a refund will be issued to your original payment method within 5-10 business days.

​

Exchanges

  • To exchange an item, please contact our team at info@tribalencounters.com to initiate the process.

  • Exchanges are subject to product availability. If the desired item is unavailable, we’ll issue a refund or store credit.

​

Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us within 7 days of delivery.

  • Provide photos of the damage and your order details to info@tribalencounters.com for swift resolution.

  • We’ll arrange a replacement or refund at no cost to you.

​

Non-Returnable Items

  • Custom-made or personalized products.

  • Clearance or final-sale items.

  • Items not in their original condition or missing parts.

​

Refunds

  • Refunds are issued to the original payment method.

  • Shipping fees are non-refundable, except for defective or damaged items.

  • If you received free shipping on your order, a shipping fee may be deducted from your refund.

bottom of page